Refund Policy

Refund Policy

The First-Bag Guarantee. If your first bag isn't noticeably smoother than your usual brand — no acid bite, no aftertaste — we'll replace it free or refund you. No questions, no hoops, no return required. Email us, tell me what didn't land, and we'll make it right.

Defective or damaged bags. If a bag arrives damaged in shipping or has a defect, contact us within 15 days. We'll replace it free or refund you, your choice. No return needed — just keep or toss the original.

Refund eligibility. We don't issue refunds for orders that didn't arrive due to factors within your control (wrong address, refused delivery, etc.). For everything else, we want you happy with the cup. If you're not, tell me.

Order cancellation. All orders can be cancelled before they ship. If you need to change or cancel, contact us within 12 hours. Once your bag's been roasted and packed, it's on its way and can't be cancelled.

How to reach us. Send a message via Contact Us or reply directly to your order confirmation email.

— Papi